Shipping & Returns

Booking online with the ₹500 booking amount reserves your product. The product is not dispatched at the time of booking.

After you book, our team or an authorised Saatvik partner near you will contact you to confirm the product, quantity, final price, delivery address and delivery timeline. Your order is dispatched once it is confirmed and the balance is paid.

We deliver across India through our logistics partners and authorised dealers. Delivery timelines depend on the product, quantity, stock availability and your location, and are shared with you when your order is confirmed.

Some locations may not be serviceable. If we cannot deliver to your location, we will let you know and refund your booking amount in full.

Any shipping or freight charges are shown on your order confirmation and invoice before you pay the balance.

Please check the packaging when your order arrives, and note any visible damage on the delivery receipt before signing it.

If a product is damaged in transit, or you receive the wrong product or quantity, report it to us within 7 days of delivery with:

• your order or invoice number;
• photos of the damage, with each product’s serial number clearly visible; and
• an unboxing video, if available.

A product can be returned only if it was damaged in transit, is defective on arrival, or is different from what you ordered — and the issue is verified by our quality team.

To be eligible, the product must be unused and uninstalled, with its original packaging, labels and serial numbers intact.

Returns are not accepted for products that have been installed, used, modified or tampered with, or damaged by improper handling, storage or installation after delivery.

If your return is approved, we will repair or replace the product, or issue a refund.

Defects that appear after installation are covered by the product warranty, not by returns. To raise a warranty claim, visit Customer Support.

Approved refunds are processed within 3–5 working days of approval, to the original payment method. See our Payment & Refund Terms for details.

For any question about a booking, payment, cancellation or refund, email sales@saatvikgroup.com or call our toll-free number 1800-547-1151. Please keep your Payment ID handy — it is in your booking confirmation email.