We're Here To Help
Warranty claims, installation help, troubleshooting, and after-sales care.
Support Channels
Reach the Right Team, First Time
Our Commitment
Support Across the Full Lifecycle
Pre-Sale Guidance
Assistance in selecting the right solution for your energy requirements — from module choice to system sizing.
Seamless Installation
On-site support for deploying and configuring solar panels, aligned with the official installation manual.
Maintenance Programs
Periodic inspections, cleaning schedules, and upgrades to ensure peak performance across the system's life.
Warranty Coverage
Comprehensive warranties offering peace of mind for long-term investments — up to 30 years on modules.
First Response Time
Claim Acknowledgement
Typical Resolution Window
Service Touchpoints
Service Requests
From Complaint to Closure
Raise a Request
Call the toll-free line or email the relevant support inbox with your product serial number and invoice.
Get a Ticket
Every request is logged with a reference ID and acknowledged within 24 working hours.
Diagnosis
Our service engineers assess the issue remotely first, then on site if a physical inspection is needed.
Resolution & Closure
We resolve by guidance, repair, or replacement — and close the ticket only after your confirmation.
Frequently Asked Questions
Email crm.solarmodule@saatvikgroup.com with your module serial number, purchase invoice, and photos of the issue, or call 1800-547-1151. You will receive a ticket reference within 24 working hours.
Saatvik modules carry a 12-year product warranty and a linear performance warranty of 25 years (Mono PERC) to 30 years (N-TOPCon), with annual degradation capped under 0.40% and Munich RE as warranty partner.
Yes. Saatvik has a pan-India network of 500+ dealer and service touchpoints. Our team coordinates on-site support for installation and commissioning through the nearest certified partner.
Most requests receive a first response within 24 working hours and are resolved within about 7 working days, depending on inspection needs and spare availability. Complex warranty claims may take longer.
Yes. Uday Series inverters carry a 10-year warranty and solar pumps a 5-year warranty, both backed by the same toll-free helpline and pan-India service and spares network.